The Clubhouse Casino Loyalty Program: Club Points and Tier Rewards

How Club Points are earned on pokies and live games

The programme is called the Loyalty / Club Points program. You earn points from the amount you wager, rather than from the amount you deposit. The rate depends on whether you are playing pokies or live games.

That difference matters. Live play needs four times the wagering amount for the same number of points. For example, reaching 50 points through pokies would mean $1,500 wagered at the published rate, while the live-game rate would require $6,000.

What the wagering multipliers mean for loyalty rewards

The reward amounts are only one part of the picture. Tier bonuses and free-spin rewards come with wagering requirements, so it is worth understanding the multiplier before accepting a reward.

• Bronze, Silver, Gold and Platinum tier bonuses carry 5× wagering.
• Member, Bronze, Silver and Gold free-spin winnings carry 40× wagering.
• Diamond and Platinum free-spin winnings carry 20× wagering.
• Bonus and free-spin rewards have a 7-day validity period.
• The maximum bet with an active bonus is A$5.

Here is the maths in everyday terms. A €50 Bronze bonus with 5× wagering means €250 in wagering. If your free spins produce €10 in winnings and the reward carries 40× wagering, the wagering amount is €400.

The multiplier applies to the stated bonus or free-spin winnings, not to your original deposit. Keeping the seven-day validity window in mind is important too; a reward needs to be used within that period.

A sensible way to use the Club Points ladder

Loyalty rewards can be easier to understand when you separate the decisions. First work out how points are earned. Then look at the reward terms. Honestly, this is the part most people skip, and it only takes a minute.

1. Start with the game categoryDecide whether your wagering is on pokies or live games, because each category has its own Club Points rate.
2. Calculate the pointsDivide the amount wagered by $30 for pokies or $120 for live games to estimate the points from that wagering.
3. Match the total to a tierUse the points bands to see whether the total falls within Member, Bronze, Silver, Gold, Diamond or Platinum.
4. Read the reward terms togetherLook at the reward amount, the free-spin amount, the wagering multiple and the seven-day validity period as one package.
5. Set a personal limitChoose a deposit, loss or wager limit before playing. Your tier should never be a reason to increase your spending.

For instance, someone using pokies can estimate progress with the $30 rate, then compare the result with the tier table. Someone playing live games should use the $120 rate instead. The two routes can lead to the same number of points, but they require different wagering amounts.

Getting help with your loyalty account and reward terms

For account or reward questions, live chat is available 24/7 and has an average response time of 3 minutes. Email support responds within 24 hours. Live chat support is available in English, French, German, Arabic and Estonian.

If you prefer to play from a phone or tablet, the service uses a responsive HTML5 mobile browser site compatible with iOS and Android devices. The mobile version supports the available bonuses and payment options, while demo versions of almost all games can also be used on mobile.

When asking about Club Points, have the relevant game category and reward type in mind. That makes it easier to separate a points question from a wagering-contribution question, especially when live games are involved.