Cookies Policy

This Cookies Policy explains how The Clubhouse Casino uses cookies and similar technologies when you visit or use our website. It describes the purposes for which these technologies may be used, the choices available to you, and how cookies relate to our Privacy Policy.

The Clubhouse Casino operates under licence No. 0000002 issued by the Tobique Gaming Commission in New Brunswick and licence ALSI-202508056-FI2 issued by the Comoros (AOFA).

About this Cookies Policy

The Clubhouse Casino uses cookies and similar technologies to help operate, protect and improve our website. This policy applies to cookies placed through our website and to comparable technologies that collect or store information on your device, such as pixels, tags, software development kits and local storage. For simplicity, we refer to all of these technologies as cookies in this policy.

A cookie is a small text file that may be stored on your computer, tablet or mobile device when you visit a website. Cookies can allow a website to recognise a device, remember certain settings and understand how visitors use the website. Some cookies are placed by us, while other cookies may be placed by service providers that support website functionality, security, analytics or advertising.

Cookies do not usually contain information that directly identifies you. However, information collected through cookies may be linked with other information associated with your account, device or website activity. Where this occurs, we handle the information in accordance with our Privacy Policy and applicable Australian privacy requirements.

By continuing to use the website, you may be able to accept cookies through your browser settings or through a cookie preference tool displayed on the website. Where consent is required, we will request it in the manner required by applicable law. You can change or withdraw some cookie choices at any time, as explained below.

Types of cookies we may use

Strictly necessary cookies

These cookies are needed for the website to function properly. They may support account sign-in, session management, security controls, fraud prevention, responsible access measures, navigation and the operation of important website features. Without these cookies, some parts of the website may not work correctly.

Strictly necessary cookies generally cannot be disabled through a website preference tool because they are required to provide a service you have requested. You may be able to block them through your browser, but doing so may prevent you from accessing accounts, completing transactions or using other essential features.

Functional cookies

Functional cookies help remember choices you make, such as language, region, display preferences or other settings. They can make future visits more convenient and help provide a more consistent experience. If you disable these cookies, some preferences may not be saved and you may need to enter them again.

Analytics and performance cookies

Analytics cookies help us understand how visitors use the website. They may provide information about pages visited, links selected, time spent on a page, general device information and possible technical errors. We use this information in an aggregated or otherwise limited form to assess performance, identify issues and improve the website.

Advertising and marketing cookies

Where used and permitted, advertising or marketing cookies may help measure campaigns, limit repeated advertising, understand which content is relevant and show information that may be more suited to your interests. These cookies may be placed by us or by third-party providers acting on our behalf. We will handle these technologies in line with applicable consent and privacy requirements.

Why we use cookies

The cookies used on the website may support a range of purposes. The specific cookies active at a particular time may depend on the pages or services you use, your device, your browser settings and the choices you make.

Keeping the website secure and helping detect suspicious, unauthorised or potentially fraudulent activity.
Maintaining your session and allowing website features to operate as intended.
Remembering settings and preferences so that the website is easier to use.
Understanding website traffic, performance and technical problems.
Improving the content, design, navigation and functionality of the website.
Measuring the effectiveness of communications, promotions or other website content where permitted.
Supporting compliance, risk management, responsible gambling processes and the proper administration of online services.
Producing reports and aggregated information that help us operate and develop the website.

Cookies may collect information such as an internet protocol address, browser type, operating system, device identifiers, approximate location, pages visited, referring pages, dates and times of visits, and interactions with website features. The information collected will depend on the type of cookie and the settings applied to your device.

We do not use cookies to remove your responsibility for keeping account details, passwords and devices secure. You should always log out of an account when using a shared device and take reasonable steps to prevent others from accessing your information.

Third-party technologies and your choices

Some website functions may be supported by third-party providers. These providers may use cookies or similar technologies to provide services such as website security, performance measurement, technical support, analytics or campaign reporting. A third party may process information in accordance with its own privacy notice and terms. We encourage you to review those notices where relevant.

Third-party services may change over time, and the cookies used by a service may also change. We aim to maintain appropriate oversight of providers that process information for website-related purposes, but we cannot control the privacy practices of independent third parties that operate separately from us.

Managing cookies through the website

If a cookie banner or preference centre is available, you can use it to accept or reject optional categories of cookies. Your choices may be stored in a preference cookie so that the website can remember them. If you clear your cookies, use a different browser or change devices, you may be asked to make your choices again.

Managing cookies through your browser

Most browsers allow you to view, delete, block or restrict cookies through their settings. Browser controls vary, so you should refer to the help or privacy section of your browser for instructions. You can usually choose to block all cookies, block third-party cookies, delete cookies when the browser closes, or receive a notice before a cookie is stored.

Blocking or deleting cookies may affect how the website works. You may lose saved preferences, be required to sign in again, or be unable to use certain account, security or transaction features. Disabling optional cookies may also mean that some content or services are less personalised.

Managing mobile device controls

Mobile operating systems may provide controls for advertising identifiers, tracking permissions and similar technologies. These controls are separate from browser settings and may apply to apps or other services on your device. Check your device settings and the information provided by its manufacturer for available options.

Privacy, retention and responsible use

Information collected through cookies may be personal information where it can reasonably be associated with an individual. We use and disclose this information for legitimate website, security, service and compliance purposes, and for other purposes explained in our Privacy Policy. We take reasonable steps to protect information from misuse, interference, loss and unauthorised access.

Cookie information is kept only for as long as reasonably necessary for the purpose for which it was collected, or for another lawful purpose such as security, dispute resolution, record keeping or compliance. The retention period may vary depending on the type of cookie and whether it is a session cookie or a persistent cookie. A session cookie normally expires when you close your browser, while a persistent cookie may remain until it expires or is deleted.

Cookies do not replace responsible gambling controls. If gambling is affecting you or someone close to you, consider using the responsible gambling tools and support options made available through the website. You should also review account and privacy settings regularly, particularly if you share a device with another person.

The website may use security and fraud-prevention technologies that are essential to protecting users, accounts and transactions. Attempting to bypass, disable or interfere with these technologies may affect access to the website and may be treated as a security concern.

Changes and further information

We may update this Cookies Policy from time to time to reflect changes to the website, the technologies we use, our service providers, legal requirements or our information-handling practices. When changes are made, the updated policy will be published on this page with a revised effective date where appropriate. You should review this page periodically so you remain informed about our use of cookies.

This policy should be read together with our Privacy Policy, Terms and Conditions and any other notices displayed on the website. Those documents may contain additional information about account information, website security, communications, responsible gambling and the handling of personal information.

If you have a question about this Cookies Policy, your cookie preferences or the way information is handled, please use the contact or support options made available on the website. When making a privacy-related request, we may need to verify your identity before providing information or changing records.

This Cookies Policy is intended to provide clear general information for players in Australia. It does not limit any rights you may have under applicable privacy, consumer protection or other laws.