Betting Rules

These Betting Rules explain the general conditions that apply when you use The Clubhouse Casino to place bets or play casino games. They should be read together with any game-specific rules, promotional terms, account conditions and responsible gambling information shown on the website. By opening an account, placing a bet or participating in a game, you confirm that you understand and accept the rules that apply to that activity.

The Clubhouse Casino operates under licence No. 0000002 issued by the Tobique Gaming Commission in New Brunswick and licence ALSI-202508056-FI2 issued by the Comoros (AOFA).

1. General betting principles

The Clubhouse Casino provides betting and gaming services subject to applicable Australian laws, regulatory requirements and the rules displayed on the relevant product or game page. These general rules are intended to explain how bets are normally handled, but they do not replace a specific rule that applies to a particular market, event, game, competition or promotion.

You are responsible for reading the available information before you place a bet. This includes checking the selection, odds, stake, potential return, market conditions, game rules and any restrictions that may be shown. If information is unclear, do not place the bet until you have reviewed the applicable terms or obtained clarification through the available support channel.

A bet is generally considered accepted only when it has been successfully submitted and recorded in your account history. Entering a selection or confirming a bet slip does not always mean that the bet has been accepted. A bet may be rejected, interrupted or held for review before acceptance. The account history is the primary record of accepted bets and game transactions.

You must be at least 18 years old to use gambling services in Australia and must meet any other eligibility requirements that apply.
You must use your own account and provide information that is accurate, complete and kept up to date.
You must not allow another person to access or use your account, payment method or betting balance.
You must not place bets while your account is closed, suspended, restricted or subject to a self-exclusion arrangement.
You must comply with applicable laws and must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
You should check every bet carefully before confirming it, as an error in a selection, stake or market may not be reversible after acceptance.

The website may use security, identity and account checks before or after a bet is accepted. These checks help protect players and the integrity of the service. If information cannot be verified, or if activity appears unusual or inconsistent with the rules, transactions or account activity may be delayed, restricted or reviewed in accordance with applicable requirements.

2. Accounts, stakes and placing bets

Only one personal account should be used unless the website has expressly approved another arrangement. You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe that someone else has accessed your account, stop using it and follow the available account security process as soon as possible.

Before placing a bet, make sure that your account has sufficient available funds and that the proposed stake is within any limits displayed on the website. A stake may be subject to minimum or maximum limits, market limits, account limits, payment restrictions or other conditions. These limits can vary by product, market, event, game, account or time and may be displayed before confirmation.

Bet confirmation

When you submit a bet, the details normally include the selection, market, odds or price, stake and potential return. Review these details before confirming. If the website shows a price change, suspension notice or other message, you may need to accept the updated terms before the bet can be placed. A bet is not valid merely because you intended to place it or because you saw a selection on screen.

Accepted bets should appear in your account history. If a bet does not appear, do not assume that it was accepted. Check your balance and transaction history before attempting to place the same bet again. Technical delays, interrupted connections, device errors or browser problems can affect how information is displayed, so the recorded transaction remains important.

Errors and irregular activity

Obvious errors may include an incorrectly displayed price, duplicated market, incorrect event information, clearly incorrect settlement information or a technical error that affects a bet. Where permitted, an obvious error may be corrected, cancelled or settled using the accurate information that should reasonably have been displayed. If an error affects your account, the relevant transaction may be reviewed and adjusted in line with the applicable rules.

Bets connected with fraud, collusion, manipulation, misuse of a technical fault, multiple accounts or other prohibited activity may be cancelled or withheld for review. The same may apply where a bet appears to have been placed in breach of these rules or applicable law. The website may retain information about account and betting activity for security, compliance and dispute-resolution purposes.

3. Sports, racing and event betting

Sports, racing and other event markets are settled using the official result or outcome supplied by the relevant governing body, event organiser or recognised results source. The applicable market rules may explain which result is used, when a market is considered complete and how changes after the event are treated. Read those rules before placing a bet, particularly where an event may be postponed, abandoned, shortened or changed.

A market may be suspended while important information is being confirmed, during an event or when the available price is being updated.
A selection may be void if the event does not take place, cannot be completed, does not meet the stated conditions or is affected by a market-specific rule.
Postponed events may be treated according to the applicable event or market rule. A new date may affect whether bets remain valid.
If an event is abandoned, the result may depend on the amount of play completed, the official declaration and the specific market conditions.
A change to a participant, venue, format or competition may affect settlement where the market rules say that the change is material.
Where a market is based on a particular period, score, statistic or occurrence, only that stated period or occurrence is used for settlement.
For multi-selection bets, the effect of a void selection depends on the rules for that bet type. Other selections may continue to apply where permitted.

Live or in-play markets can change quickly. Information shown on a screen may not update at exactly the same time as events occurring at the venue. A bet may be delayed, rejected or accepted at a different price if the market changes before acceptance. You should not rely on a live display as confirmation that a particular result or incident has already been recorded.

Where a market refers to a named participant, team, competitor or entrant, the relevant market rule determines how non-participation, withdrawal or substitution is treated. Where a market refers to a match or event, the result may remain valid even if a participant changes, provided the specific rule allows it. If no specific rule is shown, the bet may be reviewed using the general principles that apply to the market.

Results are normally settled after the necessary information has been verified. A settlement may be amended if an official result is corrected or if a clear settlement error is identified. The account history should be checked after settlement, and any concern should be raised through the available support process with the bet reference and relevant details.

4. Casino and game betting

Casino and other games are governed by the rules shown for the individual game. Those rules may describe the objective, eligible bets, permitted actions, game stages, winning combinations, settlement method, applicable limits and the treatment of interruptions. You should read the game rules before playing because different games can operate in different ways.

Game outcomes are determined by the relevant game system, random process or event mechanism used for that game. A previous result does not change the probability of a future result, and a particular outcome should not be treated as being due or overdue. Past wins, losses or patterns do not guarantee a future result.

A game round is normally recorded when the stake is accepted and the game outcome is generated or confirmed.
If a connection is interrupted, check the game history and account balance before starting another round.
A round may be reviewed if the result is incomplete, duplicated, unavailable or affected by a technical issue.
The individual game rules determine whether an interrupted round is completed, cancelled, replayed or otherwise resolved.
Any displayed win or return remains subject to verification against the recorded game result and applicable rules.
Promotional features, free rounds or special game modes may have additional terms that must be read before use.

If a technical failure affects a game, the affected round or transaction may be voided or corrected in accordance with the game rules. A technical problem does not automatically create a win, refund or entitlement to a particular outcome. The final decision will be based on the recorded transaction data, the game rules and any relevant technical investigation.

You should avoid repeatedly refreshing a game, opening the same round in multiple browser windows or taking steps that could interfere with the normal operation of the service. If the screen freezes or the result is unclear, leave the game, check your history and use the available support process rather than placing another bet on the assumption that the first transaction failed.

5. Settlement, cancellations and responsible play

Settlement and account records

Accepted bets are settled according to the rules for the relevant market or game. Any return is credited to the account after the outcome has been determined and the transaction has passed any required checks. A displayed potential return is not a guarantee that the bet will win or that the amount will be available before settlement is complete.

Keep your own records of important bets, deposits, withdrawals and account messages. The account history may show the bet reference, date, stake, selection, price, result and return. If a record appears incorrect, raise the issue promptly through the available support channel and provide enough information to identify the transaction. Reviews may require checks of transaction records, event information and system data.

Cancellations and corrections

A bet may be cancelled or voided where the applicable rules allow it, including in certain cases involving an event cancellation, a material error, a duplicate transaction, a technical failure, prohibited activity or a breach of account conditions. The effect of a cancellation depends on the type of bet and the specific rule that applies. Where a rule permits a correction, the account may be adjusted to reflect the proper outcome.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only use money that you can afford to lose. Do not chase losses, borrow money to gamble, bet when distressed or allow gambling to interfere with work, relationships, study or daily responsibilities.

Set personal spending and time limits before you begin.
Take regular breaks and avoid gambling while tired, upset or under the influence of alcohol or other substances.
Do not increase your stake simply because you have lost or because you believe a win is due.
Use available deposit, wagering, session or account restrictions if you need help controlling your play.
Consider self-exclusion if you want to stop using gambling services for a set period or indefinitely.
Seek independent support if gambling is causing financial, emotional or personal difficulty.

If you have a question about a bet, game result or account transaction, review the relevant product rules and account history first. If the matter remains unresolved, use the support or complaints process available on the website. A complaint should include the relevant bet or transaction reference, a clear description of the issue and any information that may assist with a fair review.

These Betting Rules may be updated when the service, products, applicable requirements or operating procedures change. The current version published on the website applies to activity carried out after it takes effect. You should review the rules regularly and before using a new product or placing a bet.